To provide the best service, it may sometimes be necessary to temporarily grant our support team access to your organization. For example, it may be necessary to check the configuration of your event before starting sales, or to provide better support in resolving questions or issues.
How do you grant access to the support team?
Granting access to the support team is easy and can be done by following these steps:
Click on your organization name or organization settings via the gear icon on the bottom left.
Go to the 'Team' menu.
Activate access for support.
What does it mean when the support team has access to my organization?
Once the support team has access to the organization, they have the same access as an administrator for 48 hours. This means they can perform any actions necessary to provide the best possible service. However, the support team will never modify settings without permission. In addition, the support team cannot modify financial information. Only the person registered as the owner of the organization can do this.