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Click on TICKETS in the left hand main menu.

Right click on the GEAR icon of the ticket where you want to turn the ON FIRE symbol on or off

Turn the ON FIRE symbol of the ticket on or off and click on the orange button SAVE to save

Enable ticket 'on fire'

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.