In the system there are two different ways to export your data, namely through the order summary or the event monitor screen. Both exports generate a different set of data. When you make an export via the order overview you get an export on order level. An export through the monitor screen of your event generates an export on ticket level including all filled in fields and questions.
Order overview export
Through the order export the system generates an overview per order, each row is an order. If you also want to see all filled out fields and questions per ticket you can export it through the monitor screen of your event. When you have generated an export you can download it via exports in the main menu.
Data set order export:
Purchase date
Order number
Event
Name
Email
Phone number
Number of tickets
Status (paid/refunded/unknown/failed/pending)
Type (customer/guest list/reseller)
Amount
Kickback fee
Given discount
Discount code used
Export event
If you want an export of all purchases including the completed fields and questions, you can create an export through the monitor screen of the relevant event. Once you have generated an export you can download it from exports in the main menu.
Data set event export:
Purchase date
Event
Ticket number
Order number
Name
Email
Phone number
Ticket type
Type (customer/guest list/reseller)
Ticket price
Kickback fee
Refunded (yes/no)
Valid on
Time slot
Scanned on
Other completed fields and questions